This Privacy Policy explains how Klarvia Health collects, uses, discloses, and protects personal information through www.klarvia.health, our public marketing pages, contact channels, newsletters, and related nonclinical services. It also explains the choices available to you.
This policy applies only to information controlled by Klarvia Health. It does not replace the privacy notices of independent healthcare provider groups, pharmacies, or the secure patient-care platform used for medical intake and treatment. Klarvia Health (“Klarvia,” “we,” “us,” or “our”) is a trade name and DBA of Altravex Group LLC, a Texas limited liability company; references to Klarvia Health in this policy mean Altravex Group LLC operating under that trade name.
1 Public Website and Secure Clinical Platform
The Klarvia Health public website provides marketing information, education, and nonclinical support. It is separate from the secure patient-care platform used for identity verification, medical questionnaires, consultations, diagnoses, prescriptions, refills, clinical messages, and pharmacy coordination.
Do not submit symptoms, diagnoses, medications, medical history, photographs, laboratory results, or other health information through public contact forms, newsletter forms, ordinary email, advertising forms, or general phone and text channels. Submit clinical information only through the secure patient-care platform. Information handled by independent healthcare providers may be governed by their Notice of Privacy Practices and applicable health-privacy laws.
2 Information We Collect
Depending on how you interact with us, we may collect:
- Contact information, including your name, email address, telephone number, language preference, and the content of a nonclinical inquiry.
- Newsletter and communication preferences, including subscriptions, consent selections, and unsubscribe records.
- Website and device information, including IP address, browser, device type, operating system, referring page, pages viewed, session times, and approximate location derived from IP address.
- Marketing and attribution information, including campaign source, UTM parameters, advertising click identifiers, landing pages, and permitted conversion events.
- Cookie and similar-technology information used for essential functions, analytics, and consent-based advertising.
- Nonclinical administrative and billing information received from service providers when needed to support an account, transaction, customer-service request, refund, dispute, or legal obligation.
We do not intentionally collect medical records or clinical information through the public website. If you include health information in a public inquiry, we will not use it for advertising and may delete it, restrict access to it, or direct you to the secure clinical platform.
3 Sources of Information
We collect information directly from you, automatically from your browser or device, from advertising and analytics partners, and from vendors that help us operate the website, communications, payments, security, and nonclinical customer support. We may also receive limited administrative information from independent clinical or pharmacy partners when permitted and necessary to coordinate nonclinical services.
4 How We Use Information
We use personal information to:
- Operate, maintain, secure, troubleshoot, and improve the public website.
- Respond to nonclinical questions and provide customer support.
- Send requested newsletters and marketing communications, subject to your choices and applicable consent requirements.
- Measure website performance, understand general visitor engagement, and attribute campaigns.
- Administer accounts, transactions, refunds, disputes, and nonclinical service coordination.
- Detect fraud, misuse, security incidents, and technical problems.
- Comply with law, enforce our agreements, and protect rights and safety.
- Create aggregated or deidentified information where permitted by law.
5 Analytics Advertising and Pixels
The public website may use Google Analytics, Meta Pixel, and TikTok Pixel. These technologies may receive identifiers and information about general public-site activity for analytics, campaign measurement, and advertising. Where required, nonessential analytics and advertising technologies will not activate until you provide consent.
Klarvia Health does not permit advertising pixels to receive names, email addresses, telephone numbers, contact-form content, medical information, treatment selections, prescription information, patient status, secure messages, or activity within the secure patient-care platform. We do not place Klarvia advertising pixels within the secure clinical environment. Links transferring a visitor to that environment should not include health information in URLs or advertising parameters.
We do not sell personal information for money. Certain privacy laws may define disclosures of public-site identifiers and activity to advertising platforms as sharing, targeted advertising, or a sale even when no money is exchanged. Where those laws apply, you may opt out as described below.
6 Cookies and Privacy Controls
We use essential cookies required for site operation and may use analytics and advertising cookies with consent where required. A cookie-control interface should allow you to accept, reject, or customize nonessential technologies. You may also use browser controls and recognized opt-out signals, including Global Privacy Control where legally required and technically supported.
Changing cookie settings may not remove cookies already stored on your device. You may delete those through your browser. Your selection may need to be renewed if you clear cookies, use another browser or device, or if our technologies change.
7 How We Disclose Information
We may disclose personal information to:
- Website, hosting, domain, communications, analytics, advertising, payment, fraud-prevention, customer-support, and security vendors acting for us.
- Independent provider groups, pharmacies, and patient-platform vendors when needed for an authorized handoff or nonclinical service coordination.
- Professional advisers, auditors, insurers, and financing sources subject to appropriate duties.
- Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law or needed to protect rights and safety.
- A buyer, successor, lender, or other participant in a merger, financing, reorganization, sale, or similar corporate transaction, subject to applicable safeguards.
We do not rent personal information. We require service providers to process information for authorized purposes and under applicable contractual and legal restrictions. Advertising platforms may act under their own terms for data received through consented public-site technologies.
8 Data Security
We use administrative, technical, and physical safeguards designed for the nature of the information we handle. These may include access controls, multifactor authentication, managed systems, encryption where appropriate, vendor oversight, backups, monitoring, and incident-response procedures. No system or transmission method can guarantee absolute security.
9 Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing requested services, maintaining consent and transaction records, resolving disputes, preventing fraud, meeting contractual obligations, and complying with law. Retention periods vary by the type of information and applicable requirements. We delete, deidentify, or restrict information when it is no longer reasonably needed, subject to lawful exceptions.
10 Your Choices
- Marketing email: use the unsubscribe link in an email or contact support@klarvia.health.
- Marketing text messages: reply STOP or use another method described in the message. Transactional messages may continue when necessary.
- Cookies and targeted advertising: use the website cookie controls or a recognized privacy signal where available.
- Account or contact information: request correction by contacting support@klarvia.health.
11 State Privacy Rights
Depending on your state of residence and whether an applicable law covers Klarvia Health or the relevant processing, you may have rights to request access, correction, deletion, portability, or information about categories of personal information collected and disclosed. You may also have the right to opt out of targeted advertising, sale, or sharing; limit certain uses of sensitive information; and appeal a denied request.
Submit a request to support@klarvia.health or by mail using the address below. We may verify your identity and authority before acting. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity. We will respond within the time required by applicable law. If we deny a request, you may appeal by replying to our decision with the word Appeal and an explanation.
We will not discriminate against you for exercising an applicable privacy right. Some information or requests may be exempt, including information governed by other privacy laws, information we must retain, or requests that cannot be verified.
12 Consumer Health Data
Some state laws define certain nonclinical information collected on the public website, such as an indicated interest in a health-related category, a wellness questionnaire response, or a similar inference about a physical or mental health condition, as regulated consumer health data even though it is not a medical record. Where those laws apply, we collect and use that information only as necessary to provide a product or service you have requested, and we do not sell it or use it for targeted advertising without the consent those laws require.
We do not knowingly disclose consumer health data to a third party except to a service provider or processor under contract, to complete a transaction you requested, to comply with law or legal process, or as otherwise permitted by the applicable state law. Where required, we will honor a request to withdraw consent to the collection or sharing of consumer health data and to delete such data, subject to the verification and exception provisions described in Section 11.
13 Children
The public website and Klarvia Health services are intended for adults age 18 and older. We do not knowingly collect personal information from children through the public website. If you believe a child has provided personal information, contact us so we can review and take appropriate action.
14 External Services
Our website may link to independent provider groups, pharmacies, the secure patient-care platform, social networks, or other external services. Their privacy practices are governed by their own notices. Review those notices before submitting information.
15 Changes to This Policy
We may update this policy when our practices, vendors, or legal obligations change. The effective date identifies the current version. If a change materially affects how we use information, we will provide notice as required by law.
16 Contact Klarvia Health
For privacy questions, requests, appeals, or complaints, contact:
Klarvia Health
10601 Clarence Drive, Suite 250
Frisco, TX 75033
Email: support@klarvia.health
Website: www.klarvia.health
