These terms govern text messages, telephone calls, emails, push notifications, and similar electronic communications sent by or for Klarvia Health. They supplement the Klarvia Health Terms of Use and Website Privacy Policy. Communications from an independent Provider Group, clinician, pharmacy, laboratory, or secure patient-care platform may also be subject to that party’s own terms and privacy notices.
1 Contact Information and Authority
By providing a telephone number or email address, you represent that the information is accurate, that you are the subscriber or regular user of that telephone number or email address, and that you are authorized to consent to communications on that channel. You agree to notify Klarvia Health promptly if your contact information changes, is disconnected, or is reassigned.
2 Transactional and Service Communications
When you request services, create an account, provide contact information, or otherwise interact with Klarvia Health, you may receive nonmarketing communications reasonably related to your request or account, subject to applicable law and any required consent. These may include:
- Identity, account, security, and verification notices.
- Appointment reminders, intake status, provider availability, and care-coordination notices.
- Billing, payment, refund, subscription, and account-service notices.
- Prescription, pharmacy, shipping, or refill status notifications that do not disclose unnecessary medical information.
- Customer-support responses, service interruptions, legal notices, and other requested or necessary administrative communications.
Transactional communications are not promotional merely because they identify Klarvia Health or contain information necessary to complete a requested service. Where permitted by law, stopping promotional communications may not stop essential account, security, legal, or individually requested communications. You may request that a particular communication channel be changed where available.
3 Marketing Communications Require Separate Consent
Klarvia Health will send automated or promotional text messages or calls only when it has the consent required by applicable law. Marketing consent is separate from consent to receive medical care, use the website, complete a clinical assessment, or receive transactional communications. Marketing consent is not a condition of purchasing goods or services or of receiving medical care.
A marketing opt-in must be affirmative and must not be pre-checked. The consent presented at the point of collection must identify Klarvia Health as the sender, describe the type of marketing communication, disclose that messages may use automated technology where applicable, state that message frequency varies and that message and data rates may apply, and explain how to opt out and get help.
4 Message Frequency and Charges
Message frequency varies based on your activity, requests, account status, and communication preferences. Message, data, voice, roaming, and other charges from your wireless provider may apply. Klarvia Health does not charge a separate fee solely for receiving a text message, but Klarvia Health is not responsible for carrier charges.
5 How to Opt Out or Revoke Consent
You may revoke consent to automated text messages or calls at any time using any reasonable method that clearly communicates your request. For text messages, reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. A request in the language used for the communication will also be honored when it clearly expresses your intent. You may also contact support@klarvia.health.
Klarvia Health will process an opt-out request as soon as possible and within the time required by law. You may receive a nonmarketing confirmation message. Unless you clearly request a more limited preference and applicable law permits it, an opt-out may stop automated calls and text messages that require your consent. Emergency, legally required, or individually requested communications may be treated differently where permitted by law.
6 Help and Communication Preferences
Reply HELP to a text message or contact support@klarvia.health for help. Where available, you may choose which categories of informational communications you wish to receive or change the channel used. Preferences may take a short time to update across authorized systems.
7 Email Communications
Transactional emails may be sent in connection with your account or requested services. Marketing emails will include an unsubscribe method where required. You may unsubscribe from marketing emails without closing your account. Klarvia Health will honor commercial email opt-out requests within the time required by law, although necessary transactional, security, legal, or support emails may continue.
8 Privacy and Sensitive Health Information
Ordinary text messages, email, voicemail, and telephone networks may not be encrypted or fully secure. Messages may appear on a locked screen, be stored by carriers or device providers, or be seen by anyone with access to your device or account. By choosing these channels, you acknowledge these risks.
Do not send symptoms, diagnoses, medication details, photographs, laboratory results, medical records, payment card information, or other sensitive information through ordinary text or email, unless specifically instructed to use an approved secure channel. Use the secure patient-care platform for clinical communications. Klarvia Health will limit the content of ordinary communications where reasonably possible, but cannot guarantee confidentiality once a message reaches your device or provider.
9 Delivery and Carrier Limitations
Delivery is not guaranteed. Messages may be delayed, blocked, filtered, misdirected, duplicated, or undelivered due to carrier, device, software, internet, power, security, or contact-information issues. Mobile carriers are not liable for delayed or undelivered messages. Do not rely on text messages, email, voicemail, or push notifications for an emergency or for urgent medical advice.
10 Authorized Service Providers
Klarvia Health may use communication platforms, customer-support vendors, payment processors, the secure patient-care platform, Provider Groups, pharmacies, and other authorized service providers to send or facilitate communications for the purposes described in these terms. These parties may process contact information, consent records, delivery status, and responses as permitted by applicable law and their functions.
11 Consent and Opt-Out Records
Klarvia Health and its authorized vendors may retain records necessary to document and honor communication decisions, including the telephone number or email address, consent category, language and version of the consent, date and time, originating page or flow, delivery records, preference changes, and opt-out status. Opt-out records may be retained to prevent future unwanted communications and to comply with law.
12 Emergencies
Klarvia Health communications are not monitored as an emergency service. If you believe you may be experiencing a medical emergency, call 911 or go to the nearest emergency room. Do not wait for a response to a text message, email, voicemail, support request, or secure message.
13 Changes to These Terms
Klarvia Health may update these terms to reflect changes in communication practices, technology, vendors, or law. The effective date identifies the current version. Where required, Klarvia Health will provide notice or obtain new consent before materially modifying a communication program.
14 Contact Klarvia Health
Questions, requests for help, communication preferences, or opt-out requests may be sent to:
Klarvia Health
10601 Clarence Drive, Suite 250
Frisco, TX 75033
Email: support@klarvia.health
Website: www.klarvia.health
