Our commitment
Klarvia is a telehealth service, and access to care should not depend on how someone browses the web. We are working to make klarvia.health usable by everyone, including people who use screen readers, keyboard-only navigation, screen magnification, or voice control.
Conformance status
We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. The site has not yet completed a formal third-party accessibility audit, so we describe our status as partially conformant: parts of the site meet the standard, and known gaps are listed below. We will update this statement, with a new effective date, when that audit is complete.
What we do
- Every image on the site carries descriptive alternative text, written to describe the image without naming a medical condition or implying a result.
- Pages use a single, ordered heading structure so screen-reader users can navigate by headings.
- Interactive elements can be reached and operated with a keyboard, and the element you are on always shows a visible focus outline.
- The site is fully available in English and Spanish, and every page declares its language so screen readers use the correct pronunciation.
- Layouts reflow for small screens and for zoom without loss of content.
- Text and background colors are chosen with contrast in mind.
Known limitations
We would rather name these than imply the site is perfect:
- Patient portal and intake questionnaire. The account, questionnaire, and checkout experience at app.klarvia.health is operated by a third-party vendor and is not covered by this statement. We have asked the vendor for its own accessibility documentation and will link it here when we receive it.
- No formal audit yet. Our testing to date is internal. Issues that only an audit, or a person using assistive technology day to day, would surface may remain.
- Third-party embedded content. Where a page embeds content we do not control, we cannot guarantee its accessibility.
Tell us about a barrier
If any part of this site prevents you from getting the information or care you need, we want to hear about it — including which page you were on and what happened.
Email: support@klarvia.health
We read every accessibility report and reply as soon as we can.
If you need information from this site in another format, tell us what works for you and we will provide it.
Alternatives while we improve
If you cannot complete something online, our bilingual care team can help you by phone or secure message in English or Spanish.
