These Terms of Use govern your access to and use of klarvia.health, related public digital properties, and the nonclinical administrative and technology services offered under the Klarvia Health name. By accessing the website, creating an account, requesting services, or completing a purchase, you agree to these Terms and any additional terms presented to you at enrollment or checkout. If you do not agree, do not use the services.
1 Acceptance and Changes
You must be legally capable of entering into a binding agreement to use the services. We may update these Terms from time to time. The updated version will state its effective date and will apply prospectively unless applicable law requires otherwise. Your continued use after an update becomes effective constitutes acceptance of the updated Terms.
2 Klarvia Health Role
Klarvia Health (“Klarvia,” “we,” “us,” or “our”) is a trade name and DBA of Altravex Group LLC, a Texas limited liability company. References to Klarvia Health in these Terms mean Altravex Group LLC operating under that trade name. Klarvia Health provides nonclinical technology, marketing, administrative support, customer support, payment coordination, and care-coordination services. Klarvia Health is not a medical practice, healthcare provider, pharmacy, or emergency service. Klarvia Health does not practice medicine, make clinical decisions, prescribe medications, compound medications, dispense medications, or guarantee that treatment will be offered.
Medical services are provided by independent licensed healthcare professionals and their affiliated professional entities. Pharmacy services are provided by independent licensed pharmacies. Those professionals and organizations are solely responsible for their respective professional services. Your clinical relationship is with the treating healthcare professional and applicable provider group, and your pharmacy relationship is with the dispensing pharmacy.
3 Eligibility and Geographic Restrictions
You must be at least 18 years old and physically located in a jurisdiction where the requested services are lawfully available at the time clinical care is provided. Services, providers, pharmacies, products, and delivery options may vary by location. We may verify your identity, age, residence, and physical location and may decline or discontinue access when eligibility requirements are not met.
4 Accounts and Information You Provide
You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for activity under your account. Notify us promptly if you suspect unauthorized access.
Do not impersonate another person, create an account for another adult without lawful authority, submit false or misleading information, or interfere with identity, age, payment, clinical, or location verification. Clinical information must be submitted through the secure platform designated for patient care, not through ordinary email or public website forms unless specifically instructed.
5 Telehealth and Clinical Services
Telehealth has benefits and limitations and is not appropriate for every condition. A healthcare professional will determine whether telehealth and any requested treatment are appropriate. Completing an intake, paying a fee, or enrolling in a program does not guarantee a consultation, diagnosis, prescription, particular medication, dose, result, or continuing treatment.
You must provide complete and truthful health information, disclose current medications and relevant conditions, follow clinical instructions, and seek in-person or emergency care when directed. Healthcare professionals exercise independent medical judgment. Klarvia Health does not direct or control that judgment.
6 Emergencies
The services are not designed for medical emergencies. If you believe you are experiencing an emergency, call 911 or go to the nearest emergency department. Do not use the website, email, text messaging, or the patient portal for emergency assistance.
7 Prescriptions and Pharmacies
A prescription may be issued only when an independent licensed healthcare professional determines that it is clinically appropriate and legally permitted. Medication availability, formulation, pricing, pharmacy participation, and shipping may change. Klarvia Health does not guarantee that any pharmacy will accept a prescription or that any medication will remain available.
Prescriptions may be routed to a participating licensed pharmacy when authorized by you and permitted by law. Nothing in these Terms waives any pharmacy-choice right provided by applicable law. The dispensing pharmacy is responsible for pharmacy counseling, compounding or dispensing, labeling, product quality, storage, shipment, and pharmacy-specific complaints.
8 Compounded Medications
When legally permitted and clinically appropriate, a healthcare professional may prescribe a compounded medication. Compounded medications are not approved by the U.S. Food and Drug Administration and are not reviewed by the FDA for safety, effectiveness, or manufacturing quality before marketing in the same manner as FDA-approved drugs. They may differ from commercially available products. The prescribing professional and dispensing pharmacy are responsible for the clinical and pharmacy decisions associated with compounded medications.
9 Fees Payment and Recurring Charges
Prices and the nature of each charge will be disclosed at enrollment or checkout. Charges may include consultation, administrative, technology, membership, medication, pharmacy, laboratory, identity-verification, and shipping fees. By providing a payment method, you represent that you are authorized to use it and authorize the disclosed charges.
If you select a recurring plan, you authorize charges at the disclosed interval until cancellation. The amount, billing frequency, renewal terms, and cancellation method will be presented before enrollment. You are responsible for maintaining a valid payment method. We may suspend nonclinical services following a failed payment, subject to applicable law and appropriate clinical-transition safeguards.
10 Cancellation Refunds and Chargebacks
Cancellations, refunds, medication returns, shipping issues, and chargebacks are governed by the Klarvia Health Refund and Cancellation Policy and the transaction-specific terms shown at checkout. Cancellation stops future renewals but does not automatically reverse charges for services already performed, prescriptions already processed, medications already compounded or dispensed, or orders already shipped.
If you believe a charge is incorrect, contact support@klarvia.health before initiating a payment-card dispute so we can investigate. Nothing in these Terms limits a right that cannot lawfully be waived.
11 Electronic Communications
You consent to receive electronic records and transactional communications related to your account, purchases, appointments, prescriptions, shipments, security, and support. Communications may be sent by email, text message, telephone, portal notification, or other disclosed method. Message and data rates may apply. Marketing consent, when requested, is separate and is not a condition of purchasing services. You may withdraw marketing consent using the instructions in the message, but you may continue to receive necessary transactional or legally required communications.
12 Privacy and Security
Our collection and use of information through Klarvia Health-controlled services are described in the Klarvia Health Privacy Policy. Independent provider groups and pharmacies may maintain separate privacy practices and notices. No internet or electronic system is completely secure. You are responsible for using reasonable safeguards when accessing your account and communications.
13 Intellectual Property
The Klarvia Health website, branding, design, software, text, graphics, and other content are owned by or licensed to Klarvia Health and are protected by applicable intellectual-property laws. Subject to these Terms, we grant you a limited, personal, nonexclusive, nontransferable, revocable right to access and use the services for your own lawful, noncommercial purposes.
14 Prohibited Conduct
You may not:
- Use the services unlawfully, fraudulently, or for unauthorized commercial purposes.
- Misrepresent your identity, age, location, health information, eligibility, or payment authorization.
- Attempt to obtain medication for resale, diversion, transfer to another person, or any unlawful purpose.
- Copy, scrape, harvest, reverse engineer, disrupt, overload, probe, or bypass the website or its security controls.
- Upload malicious code or infringe another person's privacy, confidentiality, or intellectual-property rights.
- Threaten, harass, abuse, or interfere with patients, providers, pharmacy personnel, support personnel, or other users.
15 Third Party Services
The services may link to or integrate with independent provider groups, pharmacies, laboratories, payment processors, identity-verification services, shipping carriers, and technology vendors. Their services may be governed by separate terms and privacy practices. Klarvia Health is not responsible for an independent third party's professional judgment, acts, omissions, availability, systems, or policies, except to the extent liability cannot lawfully be excluded.
16 Educational Content
Website articles, illustrations, frequently asked questions, and other general content are for informational and educational purposes only. They are not medical advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional. Do not delay or disregard professional advice because of website content.
17 Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KLARVIA HEALTH-CONTROLLED SERVICES AND CONTENT ARE PROVIDED AS IS AND AS AVAILABLE. KLARVIA HEALTH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND SECURITY. KLARVIA HEALTH DOES NOT WARRANT UNINTERRUPTED ACCESS, ERROR-FREE OPERATION, ANY PARTICULAR HEALTH OUTCOME, OR THE AVAILABILITY OF A PARTICULAR PROVIDER, PHARMACY, PRODUCT, OR MEDICATION. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.
18 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KLARVIA HEALTH WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO KLARVIA HEALTH-CONTROLLED SERVICES. KLARVIA HEALTH'S AGGREGATE LIABILITY FOR CLAIMS ARISING FROM OR RELATED TO THOSE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO KLARVIA HEALTH DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR ONE HUNDRED DOLLARS. THIS SECTION DOES NOT LIMIT LIABILITY THAT CANNOT LAWFULLY BE LIMITED, AND IT DOES NOT GOVERN THE INDEPENDENT PROFESSIONAL LIABILITY OF A TREATING PROVIDER OR DISPENSING PHARMACY.
19 Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold Klarvia Health harmless from third-party claims, losses, and reasonable costs arising from your unlawful use of the services, material violation of these Terms, fraud, misuse of medication, or infringement of another person's rights. This obligation does not apply to the extent a claim results from Klarvia Health's own unlawful conduct.
20 Informal Dispute Resolution
Before initiating arbitration, you and Klarvia Health must make a good-faith effort to resolve the dispute informally. A party seeking relief must send a written Notice of Dispute describing the claimant's name and contact information, the relevant account or transaction, the facts and legal basis of the dispute, and the specific relief requested.
Notices to Klarvia Health must be sent by email to support@klarvia.health and by mail to Klarvia Health, 10601 Clarence Drive, Suite 250, Frisco, TX 75033. Klarvia Health will send notices to the contact information associated with your account. If the dispute is not resolved within 30 days after receipt of a complete Notice of Dispute, either party may proceed as permitted below. Applicable limitation periods will be tolled during this 30-day period to the extent permitted by law.
21 Binding Individual Arbitration
Except for eligible small-claims matters and claims that applicable law does not permit to be arbitrated, any dispute arising from or relating to these Terms, the Klarvia Health-controlled services, or the parties' relationship will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
The arbitration may be conducted by telephone, video conference, written submissions, or an in-person hearing reasonably convenient to you, as permitted by the applicable rules. The arbitrator may award the same individual remedies that a court could award and must provide a reasoned written decision. Fees will be allocated under the applicable consumer rules, and Klarvia Health will pay amounts required of a business under those rules. If the AAA is unavailable or unwilling to administer the arbitration consistent with this agreement, the parties will select another nationally recognized consumer-arbitration administrator or ask a court of competent jurisdiction to appoint one.
22 Small Claims Court
Either party may bring an individual claim in a court of competent small-claims jurisdiction if the claim qualifies and remains on an individual basis. A small-claims matter may proceed instead of arbitration.
23 Class Action and Jury Trial Waiver
YOU AND KLARVIA HEALTH AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, MASS, OR REPRESENTATIVE PROCEEDING. UNLESS BOTH PARTIES AGREE IN WRITING, AN ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER A CLASS, COLLECTIVE, MASS, OR REPRESENTATIVE PROCEEDING. TO THE EXTENT A DISPUTE PROCEEDS IN COURT, YOU AND KLARVIA HEALTH WAIVE TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
24 Arbitration Opt Out
You may opt out of Sections 21 and 23 by sending a written opt-out notice within 30 days after you first accept these Terms. The notice must include your full name, account email, mailing address, a clear statement that you are opting out of arbitration, and your signature. Send the notice by email to support@klarvia.health and by mail to Klarvia Health, 10601 Clarence Drive, Suite 250, Frisco, TX 75033. Opting out will not affect your access to services. An opt-out applies only to the person who properly submitted it and does not opt out any other person.
25 Governing Law and Court Proceedings
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs the arbitration provisions. This choice of law does not deprive you of non-waivable protections provided by the law of your state of residence. Any court proceeding permitted under these Terms, other than an eligible small-claims matter, must be brought in a state or federal court with jurisdiction in Texas, and the parties consent to personal jurisdiction there.
26 Suspension and Termination
We may restrict or terminate access to Klarvia Health-controlled services for fraud, unlawful activity, threats, misuse, security risk, material breach of these Terms, or when continued access is not operationally or legally feasible. Where appropriate and legally required, we will take reasonable steps to avoid interfering with active clinical care and will direct you to the applicable provider or pharmacy for clinical or medication continuity questions.
27 General Terms
If any provision is found unenforceable, it will be enforced to the greatest extent permitted and the remaining provisions will remain effective, except that enforceability of the arbitration and class-action provisions will be determined as required by applicable law. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, restructuring, sale, or transfer of the relevant business or assets. These Terms, together with incorporated policies and transaction-specific terms, constitute the agreement between you and Klarvia Health regarding Klarvia Health-controlled services.
28 Contact Klarvia Health
Questions about these Terms may be directed to:
Klarvia Health
10601 Clarence Drive, Suite 250
Frisco, TX 75033
Email: support@klarvia.health
Website: www.klarvia.health
