How Klarvia works
Klarvia Health is an online platform that helps people access care for weight management and sexual health. Medical evaluations and treatment decisions are handled by licensed healthcare providers.
↓
Three steps, explained below
100% Virtual Care
Licensed Clinicians
Personalized Treatment
Discreet & Secure
All 50 States + DC
Three steps to care
Online evaluation
Choose the area of care you are interested in and select Start your visit. You will provide information about your health and goals for a licensed provider to review.
Provider review
Your evaluation may involve questionnaire-based review, a live consultation, or both. Most initial provider reviews occur within 24 to 48 hours; timing may vary. Your provider determines whether additional information or testing is needed.
Ongoing support
Follow-up consultations are included in your plan. Message your clinical care team through the secure portal for nonurgent treatment questions; responses are expected within 24 to 48 hours.
Treatment is offered only when clinically appropriate. Completing an evaluation does not guarantee a prescription.
Who does what
Klarvia
Platform and service support.
Clinical provider
Evaluation, medical decisions, and clinical questions.
Dispensing pharmacy
Dispensing prescribed medication and pharmacy-related support.
What to expect
If medication is prescribed, it is dispensed by a pharmacy and shipped to you. Plans ship monthly by default, and you receive tracking by email and, if you opt in, by text message.
Your treatment price includes the initial evaluation, follow-up consultations, medication if prescribed, required administration supplies and scheduled shipping. Required laboratory tests are arranged through your clinical care team and paid separately.
Your provider may recommend an in-person assessment, additional testing, or another type of care. If the provider determines you are medically ineligible, you may request a full refund of your treatment payment by emailing support@klarvia.health.
Email support@klarvia.health, Monday to Friday, 9 a.m. to 5 p.m. Eastern Time; we respond within two business days. Care and support are available in English and Spanish.
Lab testing
Explore focused lab testing for metabolic health, hormones, and wellness.
Explore lab testing →Common questions
A licensed healthcare provider reviews your health information and determines whether treatment is appropriate. Your provider may request more information or recommend a different type of care. Klarvia support staff do not make prescribing decisions.
No. Completing an evaluation does not guarantee a prescription. Medication is prescribed only when a licensed provider determines it is clinically appropriate. Payment and refund terms are separate from the clinical decision.
Klarvia is not an emergency service. Do not rely on a website form, routine support message, or scheduled online evaluation for an emergency. Seek immediate help through emergency services when needed.
Questions before starting?
Our support team can help with the process. Medical questions belong with your clinician.
