How Online Care Works at Klarvia
Learn how Klarvia's online care process works, from questionnaire and clinician review to labs, prescriptions, and follow-up.
Klarvia uses a telehealth model to help patients access care for select non-emergency medical needs. Telehealth allows patients to connect with a healthcare provider without going to a traditional office visit. Depending on the service, this may include online questionnaires, secure messaging, phone calls, video visits, lab review, and follow-up care.
Klarvia’s goal is to make care more convenient while maintaining appropriate clinical review and patient safety.
Step 1: Choose a Care Category
You begin by selecting the type of care you are interested in. Klarvia’s education and care categories may include:
- Weight and metabolic health
- Men’s sexual health
- Hair restoration
- Testosterone and men’s hormone health
- Women’s hormone health
- Preventive labs and wellness
Each category has different clinical requirements. Some visits may be handled through an online questionnaire and clinician review. Others may require a video visit, lab testing, or referral to in-person care.
Step 2: Complete a Medical Questionnaire
Your questionnaire helps the clinician understand whether online care is appropriate. You may be asked about:
- Symptoms
- Medical conditions
- Current medications
- Allergies
- Surgical history
- Pregnancy status, when relevant
- Recent lab results
- Treatment goals
- Prior medication use
- Blood pressure, weight, or other health information
It is important to answer accurately. Missing or incorrect information can increase the risk of unsafe treatment.
Step 3: Clinician Review
A licensed clinician reviews your questionnaire and determines next steps. Depending on your situation, the clinician may:
- Approve treatment
- Ask follow-up questions
- Recommend lab testing
- Recommend lifestyle or non-prescription options
- Decline treatment if it is not appropriate
- Refer you to urgent, primary, or specialist care
Prescriptions are not guaranteed. Treatment decisions depend on clinical judgment and patient safety.
Step 4: Labs When Needed
Some health concerns require lab testing before treatment. For example, hormone-related care may require blood tests to confirm whether treatment is appropriate and to monitor safety. Weight and metabolic care may also involve labs such as glucose, A1c, kidney function, liver function, thyroid testing, or lipid testing, depending on the patient’s history.
Labs help clinicians avoid guessing. They also help identify conditions that may need in-person care.
Step 5: Treatment Plan
If treatment is appropriate, the clinician may create a plan that includes:
- Prescription medication
- Lab monitoring
- Lifestyle recommendations
- Follow-up timing
- Medication education
- Side effect guidance
- Instructions for when to seek care
Some patients may not receive medication. In those cases, the clinician may recommend another care pathway.
Step 6: Pharmacy and Medication Fulfillment
When a prescription is appropriate, it must be filled through a pharmacy legally able to dispense the medication. FDA’s BeSafeRx guidance says a safe online pharmacy should require a doctor’s prescription, provide a physical address and telephone number in the United States, have a licensed pharmacist available for questions, and be licensed with a state board of pharmacy.
Klarvia should clearly explain which pharmacy is filling the prescription and how patients can ask questions about their medication.
Step 7: Follow-Up and Ongoing Care
Follow-up may be needed to assess side effects, response to treatment, dose changes, lab monitoring, or whether treatment should continue.
Patients should contact Klarvia if they experience side effects, receive damaged medication, have questions about dosing, miss a dose, start a new medication, become pregnant, or develop a new medical condition.
When Online Care Is Not Enough
Online care is not appropriate for emergencies. Seek urgent or emergency care for chest pain, severe shortness of breath, fainting, stroke symptoms, severe allergic reaction, severe abdominal pain, suicidal thoughts, or any rapidly worsening condition.
Bottom Line
Online care can make it easier to access medical guidance, but safe care still requires an accurate questionnaire, clinician review, appropriate labs, responsible prescribing, and clear follow-up.
